Refund policy

Every Sideline Shoppe piece is made especially for your order. This allows us to create more original products while producing thoughtfully and avoiding unnecessary inventory. Because your piece enters production specifically for you, our return process works a little differently from traditional retail.

We want you to understand what to expect before ordering and feel fully supported if something arrives incorrectly.

Our Quality Promise

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 14 days of delivery. We’ll review the issue and make it right with an appropriate replacement or refund.

Please email support@sidelineshoppe.com and include:

Your order number
A brief description of the issue
Clear photos of the item, affected area, and size label when applicable
A photo of the packaging if it arrived damaged

You do not need to return the item unless our team provides specific return instructions.

Minor variations in color, texture, print placement, embroidery, or engraving may occur naturally during production. These subtle differences are part of the decoration process and are not considered defects.

If the Fit Isn’t Quite Right

Because each piece is made especially for your order, we’re unable to offer returns, exchanges, or store credit when the selected size isn’t the right fit. We encourage you to review the size guide on each product page before ordering.

Still, we want you to love your Sideline Shoppe piece. Reach out to us within 14 days of delivery, and our team will review whether a courtesy reorder option is available.

If you received a different size than the one listed in your order confirmation, or the garment differs significantly from our published size guide, please contact us within 14 days. We’ll review the issue and make it right when a fulfillment or production error has occurred.

Changes and Cancellations

Orders may enter production shortly after they are placed. If you need to request a change or cancellation, contact us as quickly as possible at support@sidelineshoppe.com.

We’ll gladly review your request, but changes and cancellations cannot be guaranteed once production has begun.

Lost or Delayed Packages

Delivery dates are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control.

If your package has not arrived within the expected delivery window, please:

Review the tracking information.
Confirm that the shipping address on your order is correct.
Check with members of your household, neighbors, or building management.
Contact the local carrier when tracking shows the package as delivered.

If the package still cannot be located, contact us promptly at support@sidelineshoppe.com. Claims involving packages lost in transit should be reported within 14 days after the estimated delivery date so we have time to work with the fulfillment partner and carrier.

We’ll review the shipment and determine the appropriate resolution based on the tracking information and fulfillment provider’s investigation.

Incorrect or Incomplete Addresses

Please review your shipping information carefully before completing checkout. Sideline Shoppe is not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided.

If an order must be reproduced or reshipped because of an address error, additional product and shipping charges may apply.

Returns

Please do not mail an item to Sideline Shoppe or to the address shown on the shipping label unless our support team has provided return instructions. Unauthorized returns may be sent to a fulfillment facility that cannot receive or process them.

Approved Refunds

When a refund is approved, it will be issued to the original payment method. Please allow approximately 5 to 10 business days for your bank or payment provider to post the credit after it has been processed.

Original shipping charges are generally nonrefundable unless the order was damaged, defective, misprinted, incorrect, or confirmed lost in transit. Processing times may vary by financial institution.

Gift cards and promotional credits are not redeemable for cash except where required by law.